cases, built and live
Two systems in depth, from brief to production. Real screens, fictional data, and the architecture that carries them.
Every screen on these pages is a real product; every name in them is fictional.
case ◇ customer portal for elite klimaat groep
Customers book themselves in, the route logic thinks along. From start to live in one month.
view the case
case ◇ fikst. core, the agent-native crm
The day is ready at login, the engineer works from the phone, and agents operate the same system through MCP.
view the caseEnterprise CX
Fourteen full-cycle implementations of Sales and Service Cloud, as Lead Consultant on most. End-to-end customer journeys with integrations to ERP and custom portals, including hypercare after go-live.
AI in production
For Elite Klimaat I built more than the customer portal: a quote-intake tool that turns speech into tailored quotes on the spot, and route logic that helps the planners schedule and check jobs. All in production, with code and specs open to inspection.