cases, built and live

cases

Two systems in depth, from brief to production. Real screens, fictional data, and the architecture that carries them.

Every screen on these pages is a real product; every name in them is fictional.

The booking flow in Elite Klimaat's customer portal: from the dashboard to three maintenance slots proposed on days the engineer is already in the area, then one click to book and the confirmation.

case ◇ customer portal for elite klimaat groep

a portal where customers book themselves

Customers book themselves in, the route logic thinks along. From start to live in one month.

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The Fikst planning board in the Noordkoel demo: a working week in October with the crews installation, service and maintenance, and breakdown service, and per day the jobs with time, work order and customer. All names are fictional.

case ◇ fikst. ◇ agent-native software

Fikst: CRM and ERP for installation companies

CRM and ERP for installation companies, with articles, inventory and three apps under your own brand. Plus the real implementation: Elite Klimaat Groep, 22 people and six separate packages replaced.

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more from the field

Enterprise CX

14 full-cycle CRM projects, from lead to invoice

Fourteen full-cycle implementations of Sales and Service Cloud, as Lead Consultant on most. End-to-end customer journeys with integrations to ERP and custom portals, including hypercare after go-live.

Elite Klimaat Groep

an installation company that runs entirely on Fikst

Elite Klimaat Groep runs Fikst with 22 people: 6 in the office and 16 field engineers. Six separate packages were retired. The company was fully live within two months. Its existing customer portal is connected: a maintenance booking becomes a work order. The Fikst case explains what changed and where the figures come from.