tico

Complex systems. Simply fixed

Architecture, automation and integration. One builder, from idea to production.

A few cases, built and live

Drag

A selection of what is running, not the full list.

mijn.eliteklimaat.nl

customer portal for elite klimaat groep

a portal where customers book themselves

Elite Klimaat's customers now handle their own repairs, maintenance and contracts in a portal that suggests slots when the service van is already nearby. Built on their existing CRM environment. Live at mijn.eliteklimaat.nl.

beforeCalling during office hours and waiting for the planner.

nowThree proposals, one click, confirmed.

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< €5,000 build cost
1 month from start to live
live in production

Where traditional projects quickly run to a multiple of that.

mijn.eliteklimaat.nl
The customer portal dashboard: next appointment with a reschedule button, recent documents and three action buttons.

customer portal ◇ the dashboard

everything the customer needs on one screen

The next appointment with reschedule and cancel buttons, the latest documents and three big actions: book maintenance, report a fault, ask a question. No manual required, including for customers who rarely touch a computer.

beforeA folder of emails, a folder of invoices, and calls for the rest.

nowEverything on one screen, after hours too.

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mijn.eliteklimaat.nl
The fault report form in the customer portal: a choice of fault types and a short description field.

customer portal ◇ fault reporting

report a fault without a phone queue

The customer picks what is going on, adds a short description and photos. The portal asks the follow-up questions an engineer would ask, and the report lands with the planners right away.

beforeA queue, a phone menu, and telling the story twice.

nowReported with photos, straight to the planners.

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mijn.eliteklimaat.nl
The appointments page in the customer portal: two planned maintenance visits with reschedule and cancel buttons.

customer portal ◇ my appointments

reschedule or cancel without calling

Planned maintenance visits come with reschedule and cancel buttons, up to 48 hours ahead. Every new proposal respects the engineer's route, so the planning stays sound.

beforeRescheduling took two phone calls.

nowRescheduling takes two clicks.

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fikst.cloud
The fikst dashboard: a daily start with planned work orders, an action list of open items and filled KPI tiles, shown with dummy data for a fictional installation company.

fikst. core, the agent-native crm

the crm that sets up your day

Your day is ready the moment you log in: what's planned today, which invoice is overdue, which lead is still fresh, with the AI day briefing within reach. Built agent-native, so people and agents run and configure the same system through one MCP layer. More at fikst.app.

  • agent-native
  • mcp-driven
  • fixed monthly price

beforePiecing your day together from tabs and lists.

nowYour day is ready the moment you log in.

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fikst. core ◇ in the van

finished at the door, ready to invoice

The engineer sees today's route, opens the work order at the customer's place and ticks off the tasks. One tap to finish and the job sheet is ready for invoicing before the van has left the street.

beforePaper job sheets, retyped in the evening.

nowOne tap at the door, ready for invoicing.

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fikst.cloud

fikst. core ◇ leads

the pipeline on one board

Leads arrive with a score, so you know who to call first. They move across the board stage by stage, with phone and email right on the card and a running count per column.

beforeThe best lead sat at the bottom of the pile.

nowThe score tells you who to call first.

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Tico really got us out of a bind. He professionalized our IT landscape and made it a lot more robust, on his own and fast. Whenever something comes up, he's there, morning or evening. And he trains us to handle maintenance ourselves, so we depend on him less.
Cheyenne Callenbach Operations manager, Elite Klimaat Groep (translated from Dutch)

Why that works

one builder, two crafts

No middleman, no translation layer from business to IT. The person thinking through your complex processes is the same one building them.

01

14 full-cycle CRM projects

I know lead-to-cash from the inside. Fourteen enterprise implementations taught me how a sales, service and billing process really works, where it breaks, and what a system has to do to move a business forward.

02

Built with agentic AI

I build with AI agents and a fixed build method: the newest way to make software. What used to take a team and months, I ship on my own and in weeks, without cutting corners on quality.

One person who gets the idea and brings it to life right away.

certified anthropic architectcertified sap architect & developer14 full-cycle crm projectslead-to-cash specialistmonday ◇ salesforce ◇ sap s/4 & cx ◇ own crmcustom integrations

What I deliver

01

From pilot to production

AI Automation

Most AI projects die in the pilot phase. I ship production systems: agents, MCP servers and validation gates that run around the clock. From idea to production, no prototypes.

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02

Enterprise experience, SMB speed

Architecture & Integration

Enterprise integration doesn't need an enterprise team. REST, OData, IDoc, SAP BTP: 14 full-cycle CRM projects of experience, applied in days instead of weeks.

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03

Any platform, one process

CRM implementations

A CRM isn't software you buy; it's a process you fix. I implement Salesforce, monday.com and SAP, and built one myself. From lead to invoice, end to end.

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04

No slide decks

Training

Practical AI training for teams. No slides, no theory: your team learns on real tasks from their own week, and comes away with working automation.

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From the field

01

Enterprise CX

14 full-cycle CRM projects, from lead to invoice

Fourteen full-cycle implementations of Sales and Service Cloud, as Lead Consultant on most. End-to-end customer journeys with integrations to ERP and custom portals, including hypercare after go-live.

02

AI in production

an AI system that serves an entire installation company

For Elite Klimaat I built one system that runs from the customer through to the planning. At the front the customer portal, where clients book themselves in for the moments the service van is already nearby and the booking lands straight in the CRM. Behind it a quote-intake tool that turns a spoken conversation into a draft quote, and route logic that helps the planners lay out their days. All in production; the portal case shows how it looks under the hood, with the numbers alongside.

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Thoughts, lessons and stories

all essays (22)

Drag

01

AI Automation

the new builders

On how building software has changed in composition, why domain knowledge now beats the diploma, and what the incumbents are seeing in their own numbers

Read the essay
02

AI Automation

the production gap

On why the market pours billions into agents while most die in the pilot, and what separates a demo from a system that runs when no one is watching

Read the essay
03

AI Automation

the 95 percent myth

On the most quoted AI statistic of the moment, and what remains of the failure numbers once you hold every percentage against its method

Read the essay
04

AI Automation

what is a gtm engineer

On the job title America invented for work I was already doing, and why you probably shouldn't hire one

Read the essay
05

AI Automation

revops without a revops team

On the June day a lead channel went quiet without a single alert, and what SMBs should steal from revenue operations without hiring anyone

Read the essay
06

AI Automation

the ai mindset

On why the same model yields nothing for one person and everything for another, and why the ceiling gets hung at the top

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07

Architecture & Integration

context beats the prompt

On documentation written for machines, and why a better prompt won't make your AI any smarter.

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08

Architectuur & Integratie

the plug, not the intelligence

On the Model Context Protocol in plain language, why every major AI player embraced it within five months, and what it expressly does not solve

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09

CRM implementations

the portal

On a customer portal that thinks along with the service van, and why good CX is mostly invisible logistics

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10

CRM implementations

what klarna really teaches

On Klarna's reversal as an architecture lesson: automate the predictable, and guarantee the human beside it

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11

CRM-implementaties

the job sheet

On what paperwork really costs an installation business, why the sector has never measured it, and why every admin hour is an engineer hour

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12

Training

the ai act without panic

On what the AI Act actually asks of a small business: one afternoon of work, two calendar reminders, and no panic beyond that

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Why I do this

From nothing to something. A black screen becomes something that works.

That's the feeling I'm after on every project: an empty screen that ends up keeping your work running.

Whatever I take on gets

From first idea to production, and I stay until it runs.

Tico van Gerner, builder and consultant, looking into the camera.
tico van gerner builder & consultant

Enough about me; where are you stuck?

Book a free intro call

Book directly pick a time in the calendar Email me directly tico.van.gerner@fikst.app Or through LinkedIn linkedin.com/in/tico-van-gerner

I reply within 24 hours.

Or right here

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